Haywards Heath, West Sussex is a historic Mid Sussex market town about 40 miles south of London. Famous for it’s Victorian Priory, Princess Royal Hospital and nearby Balcombe viaduct crossing the River Ouse. Haywards Heath is a charming town that sits between Burgess Hill to the South, Crawley and Three Bridges to the North, Lindfield and Uckfield to the East and Horsham and Cuckfield to the West. The seaside city of Brighton is just the other side of the South Downs. With a population of just over 20.000 it is a commuter town for people traveling to work in London, Croydon, Brighton and nearby Gatwick Airport. Rumour has it that the town was named after a local highwayman called Jack Hayward
Today we are visiting Imagerunner PLC based on the Bridge Road Industrial Estate to look at a Hewlett Packard HP4600 colour laser printer with image registration problems.
Laser printer breakdowns and paper jamming problems are very common but with regular general servicing and maintenance they can be prevented. General wear and excessive paper dust on the primary pickup feed rollers is likely to cause intermittent paper misfeeds and quite often the misfed sheet of paper will be found still in the paper cassette or tray. Most copiers and printers use the secondary feed roller system that is designed to prevent more than one sheet of paper being fed into the machine. Excessive paper dust or worn separation feed tyres is likely to cause jamming by allowing more than one sheet to be fed into the machine.
Our problem today is not caused by worn primary or separation feed tyres although our engineer cleaned them and inspected them for signs of wear. On arrival we found that the image on the paper was moving up and down the page by as much as 4mm. The registration roller in the printer is designed to align the paper and also allow it to feed the paper at the correct split second to meet the image on the transfer roller. Our engineer cleaned this roller with a his special roller cleaning fluid and then rigorously tested the printer to ensure the problem was cured. Before leaving the machine he performed a general maintenance including a full cleaning of the exterior panels.
Our engineers are Canon, Ricoh and Hewlett Packard manufacture trained but we also service Toshiba Sharp Panasonic Konica Minolta Mita Samsung and Xerox models.
In addition to servicing copiers and laser printers in mid Sussex and Surrey, we also fix and maintain inkjet printers, plotters, dot matrix printers, shredders and large format plan copiers. Our field service engineers carry spare parts in their car stock to carry out onsite repair. Although we always try to fix the machine at the customers premises, in some instances it may be more practical for us to replace parts and service the equipment back at our workshop.
Before our engineer heads back to the workshop, there is just time to pop into Sainsbury’s to buy something nice for his tea and have a quick pint in the Burrell Arms across the road from Haywards Heath Railway Station.